A standard procedure of water industry companies for installation or replacement of the water meters lies in printing out paper installation sheets. Each sheet includes instructions and information for the fitter for said work instruction, including data on location of point of supply where the fitter should travel to, or customer contacts. While working in the field, being often associated with entry to shafts and working with gloves put on, the fitter must enter newly acquired data to paper using a pencil or ball pen. The values the fitter needs to acquire in this way is not only a few – they include e.g., numbers of newly installed water meters, reading of (removed) water mater, or other changes to location of the point of metering.
Upon completion of the installation, the fitter retains the filled in installation sheet in a folder and sets out to another point of supply. When the fitter finishes the arranged number of installations, he/she must arrive to warehouse of the water company in order to return the removed water meters to the store and hand over the filled in paper installation sheets. They are then forwarded to an office to staff for manual retyping of such data to the ZIS (ZIS is-USYS®.net) in order to keep proper records of all installed devices.
As a part of the solution for digitization of work processes, we have developed the EML – Electronic Installation Sheet mobile app to streamline, accelerate, and cheapen said rather lengthy process to the water companies and fitters.
Now, the fitter just needs to log in the application in the morning before the work where an updated list of grid events assigned to him/her is shown. The events have been prepared in the Customer information system (ZIS is-USYS®.net) and exported automatically to the SMG Server and to the mobile application.
Upon arrival to the place of work, the application guides the fitter with basic steps such as creating of photo evidence, reading of the original (removed) water meter, or check of seals. While installing a new water mater, the fitter may select from a list of devices available in his/her car (owing to connection with the ZIS warehouse management) and does not have to enter the device numbers manually (thanks to the QR code and OCR readers). Prior to finishing the grid event, s/he is prompted to finally check completion of all data needed. A customer who may be called directly from the app with contact details included, signs the event performed directly in the phone and receives a small installation sheet generated by the EML and printed out using a mobile Bluetooth printer as a confirmation.
Upon final confirmation, signature, and printing the event is saved and sent to the SMG Server and from there automatically to the ZIS as well and therefore, it is not necessary to manually retype the paper installation sheets, which substantially reduces error rate of data entered.
Therefore, the Electronic Installation Sheet mobile app successfully removes the need of use of paper installation sheets, and expands the options for acquiring data in the field, and success registration of the grid events as well as current status if the installation in the grid.